Co-Managed IT Support

Co-managed IT support is a collaborative partnership between your in-house IT department and an external managed service provider (MSP). This approach combines your internal IT expertise with the resources and knowledge of an MSP.

Immediate Value

  • Augmented Resources: Gain immediate access to additional IT resources, tools, and expertise. Enjoy faster issue resolution, reduced downtime, and improved service levels without hiring new staff.
  • Scalability: Easily scale your IT support up or down as needed, without the challenges of recruiting and training new staff. Ideal for periods of growth or changing IT demands.

Fill Knowledge Gaps

  • Specialized Expertise: MSPs offer specialized skills in areas like cybersecurity, cloud computing, and specific software applications, complementing your in-house team's strengths.
  • Stay Current: Keep your IT infrastructure competitive and secure with the latest technology trends and best practices provided by MSPs.

Project-Based or Full-Time

  • Project Flexibility: Engage MSPs on a project-by-project basis for specific IT initiatives, like cloud migration or system implementation, without a long-term commitment.
  • Full-Time Support: For larger IT needs or continuous support, co-managed IT services can evolve into a full-time arrangement, offering 24/7 coverage and comprehensive IT management.

A True Partnership

  • Collaboration: Foster a close working relationship between your in-house IT team and the MSP, leading to better alignment with business objectives and effective IT strategies.
  • Shared Responsibility: Share the responsibility for IT success, ensuring issues are promptly addressed and IT solutions align with your goals and budget.